All piercing fees are paid online before your appointment. The piercing fee is not a deposit and is not refundable. This fee covers not only the piercing but also the time slot you have booked. Jewellery is not included in this piercing fee.
All clients must bring photographic ID to every appointment. Appointments booked for children under 18 require valid government-issued photo ID for both the child and the parent or legal guardian that is attending the appointment. For more details read our age policies. Failure to bring photographic ID to your appointment will lead to a refusal of service and your piercing fee will be retained.
From 2022 Amethyst Adornments will be 18+ only (for new clients) for all services, operating a challenge 25 for I'D.
Your piercing fee will be retained by Amethyst Adornments if:
The appointment is cancelled, or an attempt to rearrange is made, with less than 48 hours notice.
New clients under the age of 18 who book, will be turned away and their booking fee will be retained by Amethyst Adornments.
You have not brought correct or sufficient ID.
You have failed to provide a negative lateral flow test if required.
A parent or legal guardian is not present to consent at the appointment of an under-18.
You are underage for the piercing booked.
You are late to your appointment by the discretion of our staff. Appointments are set to allocated time slots and scales, and one late client will negatively impact an entire day, we allow a 5 minute period for half hour appointments, and 10 minutes for an hour.
You no-show your appointment.
You have booked for an anatomy-dependent piercing that you are anatomically unsuitable for.
You are under the influence of alcohol or drugs. One unit of alcohol is enough for us to refuse service.
Jewllery terms and conditions
All jewellery purchased in studio is non-refundable and nonexchangeable. This includes jewellery purchased for initial piercings and jewellery that cannot be proven to be unworn.
Jewellery purchased elsewhere and brought to our studio cannot be used for initial piercings. We reserve the right to not use or install externally sourced jewellery that does not meet our minimum standards of safety, even in healed piercings.
It is the clients responsibility to make sure the jewellery is secure and tight by checking their items on a weekly basis.
Lost jewellery is the responsibility of the client and will not be refunded or replaced by Amethyst Adornments.
Refunds and exchanges
All items are non-refundable and non-exchangeable.
Exchanges are only available for faulty items or manufacturer defects. Faulty items must be reported within 7 days of you receiving your items. This does not cover mistreatment or loss of jewellery.
Any rare manufacturer defects are the responsibility of the manufacturer, not Amethyst Adornments.
Repairs may be available depending on the manufacturers policy however repair charges may apply.
Delivery charges for repairs are to be paid by the customer, not Amethyst Adornments.
If jewellery ordered online arrives and is incorrect, items can be refunded or exchanged given the order is shipped back to Amethyst Adornments and no jewellery packaging is opened or seals broken. This is at the discretion of Amethyst Adornment's Staff.
All deposits are non-refundable.
A minimum deposit must be paid for the jewellery to be ordered. A failure to pay for a deposit results in your custom order not being ordered.
Initial 50% (+/-) deposit is dependent on the overall price of the order.
Deposits will be deducted from the overall balance.
The deposit is valid for the agreed item only, once placed no alterations are available.
The deposit is valid for 6 months after the initial payment. If the full amount has not been paid within this time, the entire payment is void and both deposit and any items are retained by Amethyst Adornments.
The full value of the item must be paid to Amethyst Adornments before the item can be released to you and installed.
When ordering jewellery custom orders are grouped together – Meaning it may be weeks before the order is placed, then manufacture and shipping times are additional. You agree to this upon signing the custom order sheet or via online deposit payment.
Custom orders may be sent off without waiting for grouping . You can be quoted the cost of expedited ordering by asking a member of staff. This is usually £90. It is the clients responsibility to pay for this expedited ordering process or jewellery ordering can be delayed.
If an item is required for a particular time please state this before ordering so we can estimate if your item is able to arrive in that time scale.
Items can be delayed due to manufacturing times and customs processing, this is not within the control of Amethyst Adornments. It is the clients responsibility to order jewellery in a timely fashion if there is a specific time-frame involved.
Fees for import tax will be included in each individual item.
Photographs are the most accurate representation of the jewellery or gemstones ordered, however slight variations between pieces are possible.
Amethyst Adornments is not responsible for jewellery that does not fit or suit the customer, item specifications are the responsibility of the customer.
Amethyst Adornments offers worldwide shipping, at the cost of each client. We suggest special, tracked shipping to ensure the security of orders, however this is down to the discretion of the client.
Each manufacturer has different shipping costs, this will be factored into the price you are quoted.
Amethyst Adornments is not responsible for any items lost in delivery, once the item has been sent it is out of our control. Any queries are to be taken up with the post office.
When shipping internationally, it is the clients responsibility to pay for any import taxes incurred. This is not the responsibility of Amethyst Adornments.